Why We Are Looking For You

  • We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.

  • After purchasing/sale for the product is the most important phase of the customer lifecycle, that means the Customer Success Specialist is responsible for customer-facing communication to ensure they have the best experience in this product and service, and no negative reviews left.

  • You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

You'll do

  • Communicating with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
  • Listening to customers and working with technical staff to figure out what their issues exactly are and solve them as soon as possible.
  • Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
  • Educate and empower our customers to become better users of the product
  • Thrives on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group
  • Collaborating with technical staff to learn the product and support the customers to use it effectively
  • Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
  • Maintain excellent knowledge of our products and services in order to understand the customer’s needs.

You have

  • Must be a good team player, capable of working independently as well.
    English: Advanced level (Effective written communication skills).
    French is a plus.
  • Good Knowledge about e-commerce is a big plus.
    Minimum 1+ years’ experience in Customer Support (experience in technology/ e-commerce is an advantage).
  • Patience, attentiveness and goal-oriented focus.
  • Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
  • Excellent interpersonal skills and ability to develop relationships with all personality types.
  • You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
  • Ability to work well under pressure and meet tight deadlines.

We offer

  • Salary range: $400-$600 NET salary. 
  • Extra OT bonus.
  • 13th month salary bonus.
  • Yearly performance bonus.
  • Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
  • Health insurance for team members.
  • Days off: 12 annual leaves/ year and 12 remote working days/ year.
  • You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
  • Working time: 8:30 AM - 12:30 AM; 2:00 PM - 6:00 PM from Monday to Friday.

 

Why you'll love working here

Becoming a member in CS team, you will:

  • Deliver a top-notch customer experience which helps customers to maximum their benefits
  • Become an expert with in - depth knowledge about world-class products and services
  • Own valuable customer relationships in one of the fastest thriving industries.

 

Available
3
Expired date
31/12/2021
Level
Mid - Senior
Skills
Advanced English, 1+ years’ experience in Customer Support