Why we’re looking for you

As a Customer Success Supervisor, you will play a pivotal role in leading and empowering a team of customer success professionals to deliver exceptional service and build strong relationships with our clients. You will be responsible for cultivating a positive work environment, fostering teamwork, and promoting continuous improvement. Your expertise in team management, communication, problem-solving, and data analysis will be crucial in driving the success of the customer success team and contributing to the organization's growth.


You'll do

  • Lead by example and create a positive work environment that promotes teamwork, collaboration, and excellence in customer service.
  • Utilize fundamental team management skills to provide guidance, constructive feedback, and support to team members.
  • Participate in team-building exercises and small group projects to enhance collaboration and leadership skills within the team.
  • Develop essential communication skills for effective workplace interactions, including clear and confident expression of ideas.
  • Emphasize the importance of active listening to better understand colleagues and customers.
  • Introduce basic problem-solving techniques and foster critical thinking skills within the team.
  • Identify challenges, analyze root causes, and facilitate brainstorming of potential solutions.
  • Engage in problem-solving discussions to encourage a culture of collaboration and innovation.
  • Improve professional competencies through training sessions that equip team members with tools to excel in their roles.
  • Ensure quality assurance processes, feedback mechanisms, and performance evaluation metrics are followed.
  • Promote teamwork and cooperation among junior team members, actively participating in projects and sharing insights.
  • Assist in collecting and organizing data for reports, maintaining data accuracy and consistency.
  • Create and maintain routine reports, analyze data, and identify trends, anomalies, and key performance indicators.
  • Identify opportunities for process improvement and automation to enhance reporting workflows.
  • Participate in team meetings to discuss report findings and provide insights to stakeholders.
  • Other duties as assigned by manager


You have....

  • Minimum of 1 year of experience in a similar customer success supervisor position preferred in tech companies.
  • Possess a fundamental Customer Success skillset, with a proven track record of providing excellent customer service.
  • Demonstrate an exceptional customer mindset, with the ability to empathize with clients and meet their needs effectively.
  • Basic knowledge of Page Builder products or E-commerce is a plus.
  • Proficiency in English (IELTS score of 7.0 or equivalent).
  • Strong command of Microsoft 365 applications.
  • Excellent interpersonal and leadership skills.
  • Strong problem-solving and critical-thinking abilities.
  • Detail-oriented with the ability to analyze and interpret data accurately.
  • Effective communication skills, both verbal and written.
  • Proven ability to work collaboratively in a team environment.

We offer

  • Salary range: Negotiable
  • Performance review: 2 times per year.
  • Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months.
  • Lunch meal + Parking fees provided. 
  • 12 remote working days/ year.
  • 12 annual leaves/ year.
  • Bonus on birthday, 30/4&1/5, 2/9.
  • Social insurance & Health insurance for team members.
  • Annual Health Checkup at the top clinic in Vietnam.
  • Weekly shoulder massage treatment.
  • Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…


Why you’ll love working here

  • Learn product-thinking and customer-centric mindset.
  • Collaborative and supportive environment
  • Young and passionate colleague
  • Professional and creative office view
  • Clear & Scientific Agile Framework on the whole company workflow & culture. 
  • Flexible working time: 
    • Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)
    • Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)
Expired date
Customer Success; Microsoft 365 applications; Proficient English
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5th Floor, Artemis Tower
No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi

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470 North Bridge Road Bugis Cube, Singapore 188735

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