Technical Support Engineer

Why we’re looking for you

• Are you a problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you take pride in delivering great customer service? Seal Commerce is looking for you.
• As a customer-facing support engineer, your role will be to provide live-chat based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will be a dramatic impact on thousands of entrepreneurs and enterprises around the world.

You’ll do

• Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
• Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
• Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
• Work with technical managers and CS team leader when the additional support is needed 
• Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

You have…

• Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Knowledge in the open-source system and the eCommerce system is a plus.
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities
• Driven, self-motivated, enthusiastic and with a “can-do” attitude
• Ability to work well under pressure and meet tight deadlines
• You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

We offer....

• Salary range: $500 - $1000 NET
• Signing Bonus 1 month salary.
• Performance review: 2 times per year.
• Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months.
• 12 remote working days/ year.
• 12 annual leaves/ year.
• Bonus on birthday, 30/4&1/5, 2/9.
• Weekly shoulder massage treatment.
• Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
• Social insurance & Health insurance for team members.
• Annual Health Checkup at the top clinic in Vietnam.

Why you’ll love working here

• Collaborative and supportive environment
• Young and passionate colleagues
• Professional and creative office view
• Training activities from team leaders in technical support skills and customer-centric mindset
• Clear & Scientific Agile Framework on the whole company workflow & culture. 
• Opportunities to work directly with foreign customers and colleagues, leverage your Business English Communication skills